سياسه الاستبدال و الاسترجاع

The "Al-Jamal Al-Haqiqi" store is keen to provide a satisfying and safe shopping experience for all its customers, and therefore we offer a clear and flexible policy for product exchange and return according to the following conditions: First: Cases where exchange or return is permitted: In case of receiving an incorrect order: the store bears full responsibility for correcting the mistake by shipping and delivering the correct product at its expense. In case of receiving an incomplete order: the customer has the right to receive the missing part of the order, or a full refund of its value. Second: Cases excluded from exchange and return: Exchange or return of abayas that have been modified in size based on the customer's request is not accepted, due to the privacy of the modifications and their non-availability for resale. Third: The time period for exchange and return: The return request must be submitted within 3 days from the date of receiving the product. An exchange can be requested within a period not exceeding 7 days from the date of receiving the product. Fourth: Processing the refund: The refunded amount is transferred to the customer within a maximum of 14 working days from the date of receiving the returned product and verifying its condition. Fifth: Return and exchange costs: The store bears all costs if the reason for the return or exchange is due to an error in the order (wrong or incomplete request). The customer bears the full costs of the return in other cases, and the store reserves the right to refuse the return if the products are not in their original or intact condition. Sixth: Return/exchange courier service: We provide a return/exchange courier service within the Kingdom for a fixed fee of 30 Saudi Riyals. This service does not include international orders, which are managed according to the available shipping options in the customer's country. Seventh: Important notes: International orders may be subject to additional customs fees, calculated according to the regulations of the customer's country. The attached headscarf is sent in a color similar to the abaya depending on stock availability, and matching the color with the images is not required. Compensation requests are only accepted if there is damage, shortage, or harm to the products, and must be reported within a maximum of 3 days from receiving the order. Limited modifications such as shortening, tightening, and button installation are carried out only if possible. Eighth: Approval of the terms: When completing a purchase through our website, the customer is considered to agree to all the terms and conditions outlined above, and bears sole responsibility for not reviewing the return and exchange policy.